Frequently Asked Questions
Everything you need to know about your JDM Tackle Heaven order.
Where are your products shipped from?
All orders are dispatched directly from our distribution center in Japan to ensure you receive authentic, high-quality JDM gear.
How long does international shipping take?
We typically use express couriers like DHL or FedEx. Shipping usually takes 3-7 business days depending on your location and customs processing.
Will I have to pay import duties and taxes?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary by country.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are the items sold on your site authentic?
Yes, we guarantee that 100% of our products are authentic Japanese Domestic Market (JDM) goods sourced directly from authorized manufacturers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.